Terms & Conditions

Shipping Policy/ FOB's:

Shipping/FOB policy : Shipping is FREE to most locations in Canada subject to a minimum order dollar amount and product mix. The minimum dollar amount  required for free shipping is determined by your geographic location and product mix.  Orders placed under the minimum amount required to receive  free shipping to your location " are shipped collect or prepaid and charge. Please discuss and negotiate this with your Sales Representative and or the Customer Service Department. For orders to be shipped outside of Canada, shipping arrangements will be negotiated with your Sales Representative and or the Customer Service Department to ensure the most cost effective delivery is used.

Pricing:

Pricing does not include provincial or GST taxes. Pallets are charged at cost.

Special pricing is available for large volume purchases. Your Dorfin Account Representative will work with you to ensure that you receive special pricing for large volume purchases. Please discuss and negotiate this with your Sales Representative and/or the Customer Service Department.

Payment:

Visa and Master Card are gladly accepted for new clients, occasional clients or those that believe in saving an accounts payable function. For customers who wish to have an open account status, please call us and we will be happy to fax you a credit application form or click on the credit application link and apply on line. Upon receipt of favorable information concerning the credit verification, your account will be opened. Our terms are net 30 days.

Ship Complete/Back Orders:

Please specify if we should ship complete, or in part, in the event of a backordered items(s). If you prefer that we cancel any back-ordered items at time of shipment please specify this at time of order.

Procedures for Returned Goods:

You must contact your Sales Representative or the Customer Service Department to obtain a returned goods authorization and shipping instructions prior to the return of any product. All returns except those due as result to an error made by Dorfin,  must be shipped prepaid, must be in condition for resale and be in the original carton(s). A credit will be issued for approved returns.  A handling charge of 20% or more depending upon the circumstances may be applied. No returns will be accepted after 30 days. Custom goods are not returnable unless deemed to be defective or not as ordered.