About

Experience, Trust and Dependability since 1954

Our Company Culture and Values

  • Culture and Values are defined by what we believe….. What we believe in creates the personality of our company. Our core values are built around “Trust, Respect, Integrity, Honesty and Ethical Behaviour”.
  • Every employee must embrace our core values
  • It’s all about the customer, what they need, what their challenges are, how we can help make it easier for the customer.

Our Mission

We are committed to excellence and customer satisfaction in everything that we do each and every time.

Our Vision

To be a front-runner in the markets that we specialize in by supplying quality products that are competitively priced through a thorough product development process utilizing our expert knowledge in global sourcing.

Our Value Proposition

Dorfin’s philosophy of “What’s In It For the Customer”, combined with competitively priced quality products and highly skilled sourcing of custom products and solutions, is supported by a team of people who “do what we say we are going to do”. This, along with our hands-on management team & ownership, has earned us the trust and privilege of being the business partner of choice to our customers.

  • Over 60 years of service to our customers.
  • “Easy to do business with” attitude.
  • We listen to & understand your challenges while providing solutions as unique as you are.

Our People

  • Do what they say they’re going to do.
  • Walk the extra mile for a customer.
  • Provide excellence in the execution of whatever they do.
  • Provide custom solutions, value-added services and cost effective products.
  • Provide best in class service; no one can match Dorfin’s customer service.
  • Support and help our customers, not simply sell them products.
  • Provide excellent follow up and honest answers.
  • Exceed customer’s expectations.

Our Systems

  • Are designed to make buying from Dorfin, your importer and distributor, as easy as possible with a quick turnaround time for orders.
  • Are designed to ensure customer satisfaction with high fill rates, on time deliveries, and attention to detail each and every time.
  • Are designed to drive the standards of eCommerce in support of emerging customers’ needs while continuing to strive to provide the highest quality “people to people” customer service and satisfaction.

Our Divisions

Retail Products

Major wholesale supplier and wholesale distributor in Canada of everyday consumable and green friendly products.

We sell and service retail trade customers, large and small, chain and independent:

  • Big Box
  • Department
  • Discount
  • Dollar
  • Drug
  • Grocery
  • Hardware & Home Retailers.

Packaging Products

Full service wholesale supplier and wholesale distributor in Canada of products and supplies for MRO (Maintenance, Repairs and Operations). As a member of the Balpex Buying Group we can offer our customers the most innovative products and through the National Supplier Partnership Programs very competitive pricing.

Balpex Member

We sell and service the following business sectors:

  • Cash & Carry
  • Distribution Centers
  • eCommerce
  • Food Service & Food Processors
  • Manufacturing
  • Retail Stores
  • Sanitation and Janitorial (San/Jan)
  • Service Industry
  • Wholesale Distribution

Learn about our successful history.