Frequently Asked Questions (FAQs)

General Questions

You must contact your Sales Representative or the Customer Service Department to obtain a returned goods authorization and shipping instructions prior to the return of any product. All returns except those due as result of an error made by Dorfin, must be shipped prepaid, must be in condition for resale and be in the original carton(s). A credit will be issued for approved returns. A handling charge of 20% or more depending upon the circumstances may be applied. No returns will be accepted after 30 days. Custom goods are not returnable unless deemed to be defective or not as ordered.

The government of Canada has published Regulations that prohibit the manufacture, import and sale of single-use plastic shopping bags. Dorfin offers a wide variety of reusable bags and paper bags to fill this need. Our bags come in many sizes and some are insulated to keep your items warm or cold during your trip.

We always encourage our customers to ask about our eco-friendly alternative products so they may make earth conscious decisions to their purchasing needs. Contact us to learn more

Sadly many companies are playing up their environmental credentials; Kathryn Young, of CanWest News Service published a story Tuesday, November 20, 2007 that found “99% of more than a thousand products from big box stores committed at least one of the “Six Sins of Greenwashing. Greenwashing — making false or misleading green marketing claims).” Make sure that the products that you buy are certified by a recognized independent third party. In addition; BE INFORMED and DO BUSINESS with companies that you know to be highly ethical.

In general, products should meet as many of the following criteria as possible: be less polluting & minimize waste; maximize the use of bio-based or recycled materials; conserve energy and water & are made from renewable materials; are compostable, or biodegradable; produce fewer polluting by-products and safety hazards during use and disposal than competing products.

Environmentally appropriate products are those that best meet the aims of environmentally responsible management (i.e. using resources efficiently and minimizing chemical contamination).

Green is an environmental term which is defined as: “products or services that have a reduced effect on health and the environment when compared with competing products that provide the same functionality.”

Green Questions

Absolutely, your Dorfin Account Representative will work with you to plan and design the right product to ensure that your requirements are fulfilled.

Packaging Division Orders of stock products received by us by 4:00 PM EST can be shipped the following day. Retail Division Orders of stock products received by us can be shipped within 48 hours. For extended dates, you tell us when you want and need it, and we will follow your requested delivery dates.

The way or ways that you prefer:

  • Sales Representative
  • Phone
  • Online
  • Fax
  • Email
  • Any way… or all of the ways

Visa and Master Card are gladly accepted for new clients, occasional clients or those that believe in saving an accounts payable function. For customers who wish to have an open account status, please call us and we will be happy to fax you a credit application form or click on the credit application link and apply online. Upon receipt of favorable information concerning the credit verification, your account will be opened. Our terms are net 30 days.

Your Dorfin Account Representative will work with you to ensure that you receive special pricing for large volume purchases. Please discuss and negotiate this with your Sales Representative and/or the Customer Service Department.

Shipping is FREE in most parts of Canada subject to a minimum order dollar amount. The minimum dollar amount required for free shipping is determined by your geographic location. Orders placed under the minimum amount required to receive free shipping to your location are shipped collect or prepaid and charged. Please discuss and negotiate this with your Sales Representative and/or the Customer Service Department. For orders outside of Canada, shipping arrangements will be coordinated with your Sales Representative and/or the Customer Service Department to ensure the most cost-effective transport is used.

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